Effective day 1st Sep 2018

This Excellent Market Research Subscription Terms of Service ("Agreement") is entered into by and between the Excellent Market Research entity set forth below ("Excellent Market Research") and the entity or person placing an order for or accessing any Services ("Customer" or "you"). If you are accessing or using the Services on behalf of your company, you represent that you are authorized to accept this Agreement on behalf of your company, and all references to "you" or "Customer" reference your company. This Agreement permits Customer to purchase subscriptions to online software-as-a- service products and other products and services from Excellent Market Research pursuant to any Excellent Market Research ordering documents, online registration, order descriptions or order confirmations referencing this Agreement ("Order Form(s)") and sets forth the basic terms and conditions under which those products and services will be delivered. This Agreement will govern Customer's initial purchase on the Effective Date as well as any future purchases made by Customer that reference this Agreement. The "Effective Date" of this Agreement is the date which is the earlier of (a) Customer's initial access to any Service (as defined below) through any online provisioning, registration or order process or (b) the effective date of the first Order Form referencing this Agreement.

As used in this Agreement, "Excellent Market Research" means (a) Excellent Market Research.

Modifications to this Agreement : From time to time, Excellent Market Research may modify this Agreement. Unless otherwise specified by Excellent Market Research, changes become effective for Customer upon renewal of Customer's current Subscription Term (as defined below) or entry into a new Order Form. Excellent Market Research will use reasonable efforts to notify Customer of the changes through communications via Customer's account, email or other means. Customer may be required to click to accept or otherwise agree to the modified Agreement before renewing a Subscription Term or entering into a new Order Form, and in any event continued use of the Services after the updated version of this Agreement goes into effect will constitute Customer's acceptance of such updated version. If Excellent Market Research specifies that changes to the Agreement will take effect prior to Customer's next renewal or order (such as for legal compliance or product change reasons) and Customer objects to such changes, Customer may terminate the applicable Subscription Term and receive as its sole remedy a refund of any fees Customer has pre-paid for use of the applicable Services for the terminated portion of the Subscription Term.

BY INDICATING YOUR ACCEPTANCE OF THIS AGREEMENT OR ACCESSING OR USING ANY SERVICES, YOU ARE AGREEING TO BE BOUND BY ALL TERMS, CONDITIONS, AND NOTICES CONTAINED OR REFERENCED IN THIS AGREEMENT. IF YOU DO NOT AGREE TO THIS AGREEMENT, PLEASE DO NOT USE ANY SERVICES. FOR CLARITY, EACH PARTY EXPRESSLY AGREES THAT THIS AGREEMENT IS LEGALLY BINDING UPON IT. THIS AGREEMENT CONTAINS MANDATORY ARBITRATION PROVISIONS THAT REQUIRE THE USE OF ARBITRATION TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS. PLEASE READ IT CAREFULLY.

1.1 Definitions
 "Affiliate" means any entity under the control of Customer where "control" means ownership of or the right to control greater than 50% of the voting securities of such entity.

"AUP" means Excellent Market Research's Acceptable Use Policy, available at or a successor URL. www.excellentmarketresearch.com

"Contractor" means an independent contractor or consultant who is not a competitor of Excellent Market Research.

"Customer Data" means any data of any type that is submitted to the Services by or on behalf of Customer, including without limitation: (a) data submitted, uploaded or imported to the Services by Customer (including from Third Party Platforms) and (b) data provided by or about People (including chat and message logs) that are collected from the Customer Properties using the Services.

"Customer Properties" means Customer's websites, apps, or other offerings owned and operated by (or for the benefit of) Customer through which Customer uses the Services to communicate with People.

"Dashboard" means Excellent Market Research's user interface for accessing and administering the Services that Customer may access via the web or the Excellent Market Research Apps.

"Documentation" means the technical user documentation provided with the Services.

"Feedback" means comments, questions, suggestions or other feedback relating to any Excellent Market Research product or service.

"Excellent Market Research App" means any mobile application or desktop client software included in the applicable Service that is made available by Excellent Market Research.

"Excellent Market Research Code" means certain JavaScript code, software development kits (SDKs) or other code provided by Excellent Market Research for deployment on Customer Properties.

"Laws" means all applicable local, state, federal and international laws, regulations and conventions, including, without limitation, those related to data privacy and data transfer, international communications, and the exportation of technical or personal data.

"People" (in the singular, "Person") means Customer's end user customers, potential customers, and other users of and visitors to the Customer Properties.

"Permitted User" means an employee or Contractor of Customer or its Affiliate who is authorized to access the Service.

"Sensitive Personal Information" means any of the following: (i) credit, debit or other payment card data subject to the Payment Card Industry Data Security Standards ("PCI DSS"); (ii) patient, medical or other protected health information regulated by the Health Insurance Portability and Accountability Act ("HIPAA"); or (iii) any other personal data of an EU citizen deemed to be in a "special category" (as identified in EU Data Protection Directive 95/46/EC or any successor directive or regulation).

"Services" means Excellent Market Research's proprietary software-as-a-service solution(s), including the Dashboard, Excellent Market Research application programming interfaces (APIs), Excellent Market Research Code and Excellent Market Research Apps, as described in the applicable Order Form.

"Taxes" means any sales, use, GST, value-added, withholding, or similar taxes or levies, whether domestic or foreign, other than taxes based on the income of Excellent Market Research.

"Third-Party Platform" means any software, software-as-a-service, data sources or other products or services not provided by Excellent Market Research that are integrated with Services as described in the Documentation.

If you are a visitor to an Excellent Market Research Website or a customer of an Excellent Market Research Service, then except as expressly set forth below, this Privacy Policy applies to your use of such Website or Service.

If you are a visitor to or user of a third-party website or service (“Third-Party Property“) that utilizes any Excellent Market Research products, then any information you submit to such Third-Party Property (including via the Excellent Market Research product) is collected under the privacy policy of the owner of such Third-Party Property, and you should contact such owner with any related requests or inquiries you may have. If you have any inquiries specifically directed towards Excellent Market Research, please email us at sales@excellentmarketresearch.com

At Excellent Market Research, we respect the privacy rights of our users and recognize the importance of protecting the personal information we collect about you. Our Privacy Policy is designed to help you understand what information we collect and how we use and share that information. This Privacy Policy applies to our Websites and Services.

As used in this Privacy Policy, "Excellent Market Research", "us" and "we" refers to Excellent Market Research, Inc. The “Websites“ means Excellent Market Research's websites (including without limitation www.excellentmarketresearch.com .Excellent Market Research.io, and any successor URLS, mobile or localized versions and related domains and subdomains), and the “Services“ means Excellent Market Research“s products, applications and services, in each case in whatever format they may be offered now or in the future. The Websites and Services are collectively referred to herein as the "Offerings."

2.1 Information We Collect

A. Information Related to Your Interaction with Excellent Market Research and the Offerings.

Registration and Contact Information. We collect information about you when you (a) register to use the Services and (b) otherwise provide contact information to us via email, mail, or through our Offerings. This information you provide may include your username, first and last name, email address, mailing address or phone number.

Payment Information. When you purchase the Services, we will also collect transaction information, which may include your credit card information, billing and mailing address, and other payment-related information (“ Payment Information“). We describe how Payment Information may be collected and processed in Section 4.

Technical, Usage and Location Information. We automatically collect information on how you interact with the Offerings, such as the IP address from which you access the Offerings, date and time, information about your browser, operating system and computer or device, pages viewed and items clicked. We may also collect location information, including location information automatically provided by your computer or device. We use cookies and similar technologies to collect some of this information. For more information, please see Excellent Market Research's.

Third Party Platforms. We may collect information when you interact with our advertisements and other content on third-party sites or platforms, such as social networking sites. This may include information such as “Likes“, profile information gathered from social networking sites or the fact that you viewed or interacted with our content.

Other Information. We may collect other information from you that is not specifically listed here. We may use any such information in accordance with this Privacy Policy or as otherwise permitted by you.

B. Customer Data.
You may submit various types of information and data into the Services for hosting and processing purposes (“Customer Data“).


2.2 How We Use the Information We Collect

We use your information in the following ways:

  • To provide, maintain and improve the Offerings and our other products and services, including to operate certain features and functionality of the Offerings (for example, by remembering your information so that you will not have to re-enter it during this or subsequent visits);
  • To process your inquiries and otherwise deliver customer service;
  • To process your payments, we share and use Payment Information as described in Section 4 (Payment Information);
  • To control unauthorized use or abuse of the Offerings and our other products and services, or otherwise detect, investigate or prevent activities that may violate our policies or be illegal;
  • To analyze trends, administer or optimize the Offerings, monitor usage or traffic patterns (including to track users“ movements around the Offerings) and gather demographic information about our user base as a whole;
  • To communicate directly with you, including by sending you newsletters, promotions and special offers or information about new products and services. Your opt-out options for promotional communications are described in Section 6 (Your Controls and Choices);
  • To deliver you advertising, including by serving and managing ads on the Offerings or on third party sites and to tailor ads based on your interests and browsing history. In the manner described to you at the time of collection or as otherwise described in this Privacy Policy.

2.3 Sharing Your Information with Third Parties

We do not sell, trade, share or transfer your personal information to third parties except in the following limited circumstances:

  • We may share your personal information with our parent companies, subsidiaries and affiliates;
  • We may share your personal information with third-party service providers to permit such parties to provide services that help us with our business activities, which may include assisting us with marketing, advertising our product/service offerings, or providing, maintaining and improving the features and functionality of the Offerings, among other things. For example, we may provide personal information to our service providers for direct emailing of our newsletters or notifications of our product/service offerings;
  • We may share your personal information when we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce a Customer Agreement, including investigation of potential violations thereof, or (c) protect against imminent harm to our rights, property or safety, or that of our users or the public as required or permitted by law;
  • We may share your personal information with third parties (including our service providers and government entities) to detect, prevent, or otherwise address fraud or security or technical issues;
  • We may share your personal information with our business partners who offer a service to you jointly with us, for example when running a cross-promotion;
  • We may share your Payment Information to process your payments, as further described in Section 4 (Payment Information);
  • We may share and/or transfer your personal information if we become involved in a merger, acquisition, bankruptcy, or any form of sale of some or all of our assets;
  • We may share your personal information with a third party if we have your consent to do so.

We may also share aggregated or anonymized information with third parties for other purposes. Such information does not identify you individually, but may include usage, viewing and technical information such as the types of Offerings our customers and users generally use, the configuration of their computers, and performance metrics related to the use of Offerings which we collected through our technology. If we are required under applicable law to treat such information as personal information, then we will only disclose it as described above. Otherwise we may disclose such information for any reason.

2.4 Payment Information

When you make a purchase on the Offerings, any credit card information you provide as part of your Payment Information is collected and processed directly by our payment processor Stripe through their Stripe Checkout service. We never receive or store your full credit card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security. Stripe may use your Payment Information in accordance with their own Privacy

2.5 Other Access to or Disclosure of Your Information

The Offerings may also contain links to third party websites. This Privacy Policy applies solely to information collected by us. Even if the third party is affiliated with us through a business partnership or otherwise, we are not responsible for the privacy practices of such third party. We encourage you to familiarize yourself with the privacy policies of such third parties to determine how they handle any information they separately collect from you. Please be aware that we do not warn you when you choose to click through to another website when using the Offerings.

The Websites contain features that enable you to post reviews, comments or other content that is publicly viewable. You should be aware that any personal information you submit as part of those posts can be read, collected, or used by other visitors to the Websites, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to publicly post on the Websites. Please see our for more information and for other guidelines about posting content on the Websites.

We support the "no return" policy. One should check all the details of the product before making a payment/confirmation. We provide the all the details and one should make sure they have read and reviewed the details and then only they have placed the order. Information available before buying product include the table of contents and summary, and you can even access the sample of any products for free. If you have any doubts or queries about the product you Email us at sales@excellentmarketresearch.com.

Shipping

  • All of our industry reports are sent via email as a pdf/ Word/ Excel documents.

Delivery Time

  • When you place an order with Excellent Market Research, we endeavor to deliver as soon as possible. Electronic delivery is generally done within 24 to 72 hours of purchase and pre-booked reports are delivered on the date of report release.

Return/Refund Policy

  • The nature of the information being sold means that we cannot accept returns of or refund for products once they have been dispatched.

Disclaimer

  • Excellent Market Research is not responsible for any loss or damage suffered by you directly or indirectly, as a result of our delay in/failure to deliver the data/report due to circumstances beyond our control, including but not limited to natural disasters, labor strikes, war, riot, civil disorder, embargo and government regulations or restrictions of any and all kinds. Delivery time shall be extended in such conditions, allowing us reasonable time to fulfill your requirements.
  • Excellent Market Research and its affiliates and sponsors are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages arising out of or relating in any way to your use of our research.

Copyright

  • You agree not to resell any part of the data/report you receive from us in a manner that competes with our products and services, without the express written permission of Excellent Market Research.

  • The Copyright in all of the Copyright works contained within these pages is either owned by Excellent Market Research or licensed to it. Any part or all of the contents of any of these pages may not be used, distributed or copied for any commercial purpose unless otherwise noted.
  • The information on this Site has been included in good faith for general informational purposes only. The information should not be relied upon for any specific purpose and no representation or warranty is given as to its accuracy or completeness.
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  • By submitting personal information via any of the online forms on the site, you consent to being contacted (either by phone or email) by a representative of Excellent Market Research